Alternative dispute resolution system audits, reviews and design
OrganisationsWe love taking a microscope to dispute resolution processes, checking them for opportunities and threats, and re-imagining them into a dispute resolution framework that makes decision-making faster, less stressful, and more intuitive for your teams.
Good processes make better conciliators
Dispute resolution systems are—and should be—organic. They grow and evolve over time and as ethical and legal guidelines change. Processes can easily become disjointed or disconnected from the dispute resolution landscape and your industry-specific dispute resolution scheme.
We are passionate about helping organisations achieve better dispute resolution outcomes. To that end, the processes and tools we develop directly impact the ease with which conciliators can problem-solve difficult disputes and make dispute resolution more intuitive for your staff.
“Masterful”
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“Insight into common phrases and techniques we can adopt was super helpful.”
2023 ‘skills and tools’ recipient
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“[The strategy helped to articulate] the importance of accurately representing the nature of the dispute resolution process.”
2023 review
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“Masterfully met the unique and complex needs of a [dispute process] in a regulated environment.”
2023 review
“Masterful”
-
“Insight into common phrases and techniques we can adopt was super helpful.”
2023 ‘skills and tools’ recipient
-
“[The strategy helped to articulate] the importance of accurately representing the nature of the dispute resolution process.”
2023 review
-
“Masterfully met the unique and complex needs of a [dispute process] in a regulated environment.”
2023 review
Our approach
1. Audit your current processes
We spend time getting to know your unique dispute resolution environment, and the processes in place, and identify gaps and opportunities in your existing setup.
2. Review your options
The audit gives us a checklist that we can use as a starting point for ideas and strategies to hone your systems. This review forms a strong foundation for the direction of your revised DR system.
3. Design your system
We decide on a direction to suit your organisation and design a framework for your new dispute resolution processes.
This may include the development of tools to aid your decision-makers, guidelines that make decisions easier, or any number of aids that come out of the Review.
Need a fresh set of expert eyes on your dispute resolution systems?
Get in touch to find out more about how we can work together.