ADR training & professional development tailored to your organisation
TeamsAlternate dispute resolution training programs that your employees love and that deliver practical skills to develop teams for a more effective workforce in any sector.
We understand the importance of training meeting the actual needs of individuals and of your organisation.
We take our wide-focus lens and zoom in tight on your content-specific dispute resolution world to empower your employees. Developing confident practitioners requires a deep understanding of your dispute resolution environment to ensure that everything they learn can immediately be applied to their daily experience.
The result? Training that is loved by employees and senior management alike. We are passionate about developing real-world skills that support your employees. Our expert training delivers genuine value to your bottom line through a more confident and effective workforce.
“Finally, a training course relevant to me”
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"The smaller groups were fantastic and made it easy to interact and share knowledge. Presenters were extremely knowledgeable and engaging."
Catherine Maher (Conference Registrar, Children’s Court of Victoria)
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“Finally, I felt as though all of the topics, issues and discussion were relevant to me. Very practical and I really enjoyed learning from [practitioners] across different jurisdictions.”
Alyssa Duffy (Chief Executive Officer – Workplace Injury Commission)
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“I found the course extremely valuable. Despite the range of experience in the room [...] the course was pitched in such a way we all came away with a better understanding of [alternative dispute resolution] and an increased spread of tools to employ in practice."
Lara Proske, Senior Legal Officer, AAT
“Finally, a training course relevant to me”
-
"The smaller groups were fantastic and made it easy to interact and share knowledge. Presenters were extremely knowledgeable and engaging."
Catherine Maher (Conference Registrar, Children’s Court of Victoria)
-
“Finally, I felt as though all of the topics, issues and discussion were relevant to me. Very practical and I really enjoyed learning from [practitioners] across different jurisdictions.”
Alyssa Duffy (Chief Executive Officer – Workplace Injury Commission)
-
“I found the course extremely valuable. Despite the range of experience in the room [...] the course was pitched in such a way we all came away with a better understanding of [alternative dispute resolution] and an increased spread of tools to employ in practice."
Lara Proske, Senior Legal Officer, AAT
Everyone can benefit from being better at dispute resolution.
The skills we teach are transferable across industries and we can’t think of a workplace that wouldn’t benefit from our services. As we customise our training to the distinct challenges of your workplace, the foundational skills of good ADR practice can be applied to your team in a way that is immediately relevant to their everyday practice.
“Best in-house workshop ever.”
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"This is the best training session I have been to, because it was so tailored to the work we do and specific whilst applying broader principles of ADR and techniques around open/closed questioning and understanding challenging complainants. I have and will take a lot from it into my role in Early Resolutions."
2023 training participant
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“I [...] picked up some new strategies regarding neutralizing a why. As a team leader I also benefited from the training as it helped me identify areas of knowledge that staff needed further training on and areas that I could better support my team.”
2023 training participant
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“The role plays were most valuable in having the team reflect on the experiences of participants in the different formats – in person, hybrid and online. The reflection discussion was very well led by Michael and Alexandra."
2023 training participant
“Best in-house workshop ever.”
-
"This is the best training session I have been to, because it was so tailored to the work we do and specific whilst applying broader principles of ADR and techniques around open/closed questioning and understanding challenging complainants. I have and will take a lot from it into my role in Early Resolutions."
2023 training participant
-
“I [...] picked up some new strategies regarding neutralizing a why. As a team leader I also benefited from the training as it helped me identify areas of knowledge that staff needed further training on and areas that I could better support my team.”
2023 training participant
-
“The role plays were most valuable in having the team reflect on the experiences of participants in the different formats – in person, hybrid and online. The reflection discussion was very well led by Michael and Alexandra."
2023 training participant
Our in-house training framework
Becoming a better conciliator doesn’t come from theory alone. We use our expertly honed training framework to develop confident conciliators, giving them the tools and specific strategies they can use in their day-to-day practice.
1. Theory in context
We know that the dispute resolution environment in your workplace is unique. Generic ADR or conciliation training provides theoretical skills that are difficult to apply in the real world.
By explaining the theory within the context of your organisation, your staff can better visualise solutions in relation to their daily experience.
2. Practice with relevance
Our hands-on approach allows your staff to practice skills for real-life implementation, with expert guidance in an environment where they can learn from their peers.
Trainees tell us they appreciate the opportunity to hear from each other and leverage each other’s skills.
3. Conscious confidence
Trainees are empowered to think more consciously about what they are doing, which enables them to better connect theory and practice in difficult situations.
In a problematic dispute resolution scenario, they have the skills to problem solve because they are thinking consciously about the available tools and how effective they can be.
Our impact
Real world and practical techniques that support your employees. As we customise our training to the distinct challenges of your workplace, the foundational skills of good ADR practice can be applied to your team in a way that is immediately relevant to their everyday practice.
Peer reflection and self-care techniques. Dispute resolution practice can be very siloed and a very individual practice. Feedback repeatedly tells us that our workshops help to decrease isolation and develop a strong culture of self and peer care in daily practice.
Collaborative and collegiate thinking to solve problems. Our trainees walk out with confidence in their abilities and the tools to problem-solve difficult dispute-resolution scenarios.
How to get started
1
Fill out the form below with some details about your organisation and the training your people need — this could be orientation for new inductees, professional development for experienced practitioners, help on a particular focus area such as remote dispute resolution, or a refresher in the face of a legal change that impacts your ADR environment.
2
We’ll schedule a chat so we can better understand your training needs and the specific environment of your dispute resolution world.
Our pre-engagement chat is the first of a series of post-engagement discussions that help us deeply understand your world so we can create highly relevant training materials.
3
If we’re a good fit, we’ll put together some options on the various ways we can support your employees to be confident conciliators.
We’ll likely have a few ideas out of our chat on different training methods that will suit the various individuals or groups in your organisation.
Ready for relevant training for skills your staff can implement right now?
Get in touch to find out more about how we can work together.